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Support Operations, Senior – Blackbaud – Charleston, SC

for each frontline hour to maximize service and minimize cost, evaluating both … to guide efficiency improvements.   Customer Support Operations also has accountability … quality monitoring (QM) programs for Customer Support, including Knowledgebase … evaluations. Additionally, Customer Support Operations maintains overall … of department-wide objectives of Customer Support, often working closely with … support-wide initiatives that improve customer service, service-levels or improve … of cost-per-case and average-calls-per-customer, filing and shepherding non-functional etc…
From blackbaud.com – see full text…

Job Online on Website: https://justjobs.com/jobsearch/display/719916023?xp=rUcmHam8WgoZcdX8nb!8JCk7Q8pzz*ty9M2sjyEvFrv2GjePiGcHlU*YOuMZLA1dA8gwZh6zLa0kJgozLQsnkw2fhFA0g58Vf35QrR0jJfWSuBjMCI1CiYe*pXifUHsx9qx*uUhPz213UuAFbJMOEJnNkahV8oca*YSKCgq57nsRYRLvEE5iSmCVhBDtnr9bZbeaDHV9sOE*jRzTxlTeSZhEDH7hQGCCxr8IiOIanUfUBuWkoI*F0PEp6mh*SV0v

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