for each frontline hour to maximize service and minimize cost, evaluating both … to guide efficiency improvements. Customer Support Operations also has accountability … quality monitoring (QM) programs for Customer Support, including Knowledgebase … evaluations. Additionally, Customer Support Operations maintains overall … of department-wide objectives of Customer Support, often working closely with … support-wide initiatives that improve customer service, service-levels or improve … of cost-per-case and average-calls-per-customer, filing and shepherding non-functional etc…
From blackbaud.com – see full text…
