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Service desk Analyst

AZ-Phoenix, Job description: Cognizant is hiring for Service desk Analyst. Job description: • Answer all calls offered to Service Desk queues and responsible for managing the ticket queues. • Intimate the Shift lead/ L2 whenever there is an upward trend in calls. • Promptly notify Critical Incident Management of high priority issues after collecting required information for escalation • Ensures the end-to-end

Job Online on Website: http://jobview.monster.com/Service-desk-Analyst-Job-Phoenix-AZ-US-199040473.aspx

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