Operations, managing incoming service requests and incidents. Detail-oriented … the Ops Center Tech is focused on service request completion, incident detection … resolution, and excellent customer service. The Ops Center Tech manages … major incidents, restoring services where possible and engaging the … escalate incidents and service requests beyond the scope or responsibility … received in queue against established Service Level ObjectivesCommunicate status … as cloud platforms such as Amazon Web Services, Microsoft Azure and VMware VSphere etc…
From blackbaud.com – see full text…
