Western State Bank is seeking an experienced Customer Service Representative Supervisor to join our team in West Fargo. The Customer Service Representative (CSR) Supervisor’s responsibilities are to lead the bank’s Customer Service Representatives by coaching and developing their team towards an exceptional customer experience. Position includes leading team to provide the customer effective guidance and solutions in the form of service and sales. Ensures scheduling, team and individual meetings, and necessary internal and regulatory policies and protocols are followed and implemented for position and team. The CSR Supervisor leads a high performance team by creating a work environment that supports engagement, innovation, and teamwork, etc…
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