a phone, an analog line or a PRI. * Customer service skills are a must; candidate … be able to deal with difficult customers in a professional manner at all … and ensure Remedy ticket handling Service Level Agreements (SLA) are met, and … monitor SLA metrics for trending and customer service improvement purposes. About … staffing, IT talent management and IT services firm, and get your career on the … to driving the success of our customers, consultants and each other. – etc…
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